Shipping Policy

Products are delivered to the delivery address indicated by the Customer at the time of ordering. The Customer is responsible for the information relating to the name and delivery address. This information must be precise, accurate and complete to enable delivery under normal conditions. In this respect, the Customer is required to provide all information essential for delivery (exact address, door code, etc.).

MILIA MATCHA shall not be held liable in the event of a return delivery due to an address error or the impossibility of delivering to the address indicated.

In such a case, the Products will be returned to MILIA MATCHA's warehouse and the Customer must contact MILIA MATCHA's customer service department, whose contact details are indicated in the "Customer Service" section, in order to find out about the steps to be taken to recover the Products ordered.

In the event of late delivery due to MILIA MATCHA, the Customer will be informed via the contact details provided. It is therefore important that the contact details are complete and accurate.

In the event of late delivery by MILIA MATCHA, the Customer may terminate the contract by recorded delivery letter with acknowledgement of receipt, or in writing on another durable medium, if, after having requested MILIA MATCHA to make delivery within a reasonable additional period, MILIA MATCHA has not complied within this period.

The contract is considered terminated upon receipt by the seller of the letter or communication informing them of this termination, unless the seller has performed in the meantime.

All products purchased from MILIA MATCHA are delivered to the Customer via a transport company. All risk of loss or damage to the Products passes to you when you or a third party designated by you, other than the carrier, takes physical possession of the Products.

Orders are processed the same day if placed before 1 p.m., or the day after if placed after 1 p.m. Orders placed on Saturday or Sunday are processed on the following Monday. Orders placed on public holidays are processed on the next working day.

Products are delivered by the delivery company best suited to the various geographical parameters, with efficiency and speed as the selection criteria.

Products are delivered:

Within 3 to 4 working days after dispatch for delivery to a collection point.

Within 2 to 3 working days after dispatch for standard home delivery.

Within 1 day of dispatch for express home delivery.

It is impossible to commit to international delivery times, but MILIA MATCHA undertakes to use the fastest and most efficient delivery services according to the geographical area delivered.

As soon as MILIA MATCHA has dispatched the products ordered, an email is sent to the Customer. The Customer is given their parcel number and a link to the delivery tracking website.

MILIA MATCHA reserves the right to request delivery against signature when the order exceeds a certain amount, at its own expense.